Important!
I've been in contact with Barbara from The Learning Dock (the publisher of Teach Me Bass Guitar) and she asked me to put this up for all of our Members who are having problems with the streaming/downloading of TMBG.
If you send a mail to Barbara please cc it to support@thunderrow.com as-well this allows Elmeaux and me to stay in the loop.
Here is the message from Barbara:
Hi TMBG-ers. I want you to know that if someone has a technical problem with the Digital Downloads, here are the steps to take. I was to assure you that they will be sorted out. You need to go through Platform Purple, as that is the company that hosts our product. I've been working with them for over 6 months to get TMBG as a download product, and they are a good company. If there's a problem, they will get it fixed.
Here's what you need to do.
First, read through this page and make sure you are downloading the correct software. This is the official Platform Purple site to download the software. There's a link for PC, Mac, iPad/iPhone/iPodtouch, and Android. This page will also let you go the the Cloud to stream your content any time.
http://platformpurple.com/help/about-purple/
Second, if you are having trouble with the download or accessing your files, go to Platform Purple's Support and use their Chat Support. They can help you with any technical issue and can do a screen share to find the problem.
http://platformpurple.com/help/contact-us/
Third, if you are not getting things resolved with Platform Purple, please email me: barbara@thelearningdock.com or call: 615-945-6935.
We understand that some are having problems with Tablets. I've contacted the programmer at Platform Purple, to find a solution to this issue. When I hear back, I'll post the solution via Thunder Row.
Your patience is appreciated - we will get things fixed.
Warm regards,
Barbara
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