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Thread: IMPORTANT : Contacting us and Support

  1. #1

    Exclamation IMPORTANT : Contacting us and Support

    If you need help or have a question, you can send an email to one of the following addresses:

    - For all technical support (registration, login, etc) you can contact Support at: support@thunderrow.com
    - For all purchase related questions (how can I buy TMBG, etc) you can contact Sales at: sales@thunderrow.com

    To avoid delays in service, please be sure to use the proper address for your particular request.

    Please include the following information in your submission:

    - Your real name
    - Your Thunder Row username (or when you cannot register, the one you would like to have)
    - The TMBG Members' code from inside your TMBG package (if you are a TMBG customer)
    - A description of your problem, if applicable

    General questions or feedback can be sent using the "Contact Us" form at the bottom of every page.


    Last edited by Elmeaux; 12-08-2011 at 03:59 PM.
    Fender 2012 American Standard Precision Bass (Left-handed)
    Fender '59 Bassman LTD.









  2. #2
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    Good approach Patrick. That should simplify things for folks. A "sticky"? - great, this is stuff that every user should be able to easily find!
    ___________________________________
    Steinberger NXT5 EUB, MTD 535 Fretless, Tobias Killer B6, 72 Fender Precision
    Eden WT500, WTX1000N & WP100, QSC PL230
    Eden D410XLT, D410XST, 215, Fender Bassman 10

  3. #3
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    Thank you.

  4. #4
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    Copy That!

  5. #5
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    Sorry about this but! I followed the sticky as I have a problem/question.
    However support@thunderrow.com produces an ERROR404 report.
    I know that means one of us has an issue.
    If you get this message, then I think it's your address that is causing the problem?!
    PS. I clicked on the address on this page! Hope this helps?
    Bass Sickaly I have a Bass Mentality!
    My kit: Yamaha BB714BS 1st Ed,
    Yamaha 374 2 X bucks
    1970's Fender Telecaster (Pristine)!
    Turque (1980's) 100W Amp Conbo
    Peavey 115 Bass Amp Combo
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    Small bathroom ampo!
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    Thingy for connecting bass to computer, but I lost the registration codes!
    I take 24 tablet each day, but smiling makes me feel good!

  6. #6
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    I sent you an email directly, Bassbelly. Glad to help if I can!



    - low life -

  7. #7

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    Quote Originally Posted by bassbelly View Post
    I followed the sticky as I have a problem/question.
    However support@thunderrow.com produces an ERROR404 report.
    404 is a file not found error and should not happen when clicking on a email address, what's your email client and is it setup to handle "mailto" ?

    from what I understand the mailto request is not sent to your email client but instead you browser tries to open it which causes the 404 error since there is no file named support@thunderrow.com
    Fender 2012 American Standard Precision Bass (Left-handed)
    Fender '59 Bassman LTD.









  8. #8
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    So we have a sticky telling us to use support@thunderrow.com, but in reality it does not exist? What am I missing here?
    Bass Sickaly I have a Bass Mentality!
    My kit: Yamaha BB714BS 1st Ed,
    Yamaha 374 2 X bucks
    1970's Fender Telecaster (Pristine)!
    Turque (1980's) 100W Amp Conbo
    Peavey 115 Bass Amp Combo
    Stagg 40W Amp Combo (well I didn't know it would rattle!)
    Small bathroom ampo!
    V-Amp Pro. (How does this work?)
    Thingy for connecting bass to computer, but I lost the registration codes!
    I take 24 tablet each day, but smiling makes me feel good!

  9. #9
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    Dear Elmeaux. Do you mind if I pat your head while we speak? I feel a kind of empathy. The way you look and I feel as something to do with it I think!
    Anyway, I followed instructions and managed to fill my space with my equipment stuffy, but Dah! I got the model number on my Yamaha BB714BS wrong and printed BB174BS. And Dah! I can't remember what the sequence was to get to that facility so I can't change the info.
    Are you Elmeaux because it sounds so nice in French? I have a beautiful French friend and you would fall out of your chair if you heard her pronounce your name!
    Bass Sickaly I have a Bass Mentality!
    My kit: Yamaha BB714BS 1st Ed,
    Yamaha 374 2 X bucks
    1970's Fender Telecaster (Pristine)!
    Turque (1980's) 100W Amp Conbo
    Peavey 115 Bass Amp Combo
    Stagg 40W Amp Combo (well I didn't know it would rattle!)
    Small bathroom ampo!
    V-Amp Pro. (How does this work?)
    Thingy for connecting bass to computer, but I lost the registration codes!
    I take 24 tablet each day, but smiling makes me feel good!

  10. #10

    Default

    Quote Originally Posted by bassbelly View Post
    So we have a sticky telling us to use support@thunderrow.com, but in reality it does not exist? What am I missing here?
    No, it's like this.
    There is an email adress you can use to send support requests, this email address is support@thunderrow.com when you send a mail to that address the mail is forwarded to myself, Elmeaux and David from the Learning Dock.
    The same happens when you use the "Contact Us" link at the bottom of each page.

    What I think happens on your computer is that for some reason it does not know how to handle the mailto: that the site sends when you click your mouse on support@thunderrow.com
    So instead of opening your email client with support@thunderrow.com as the recipient your browser tries to open a page on the server that's called support@thunderrow.com but that page does not exist (the 404 error).

    What you can do is go to the "Default Programs" setting on your computer (if you have windows 7 you can access this from the Start -> All Programs menu) and see if there is a default email client set there, if there is an email program set see the "Choose defaults for this program" option and see if MAILTO is checked, and if it's not check it and save these settings.

    Now when you click an email address on a page it should work and open your email client (most modern email clients will automatically check if they are the default program, so maybe you have no email client installed ? or one that doesn't set itself as default ?).

    Hope This Helps.
    Fender 2012 American Standard Precision Bass (Left-handed)
    Fender '59 Bassman LTD.









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